What is the Mystery Dining Program?



Is your hospitality business missing hidden opportunities to delight customers and boost profits?  
At Objective Perception, we help you unlock those opportunities with our specialised mystery dining programs.


See your business through your customer's eyes: Objective Perceptions provides an objective customer perception program, giving you a clear picture of your strengths, weakness, and overall customer experience. 


Data-driven insights for staff training and growth: Go beyond guesswork. Our program identifies areas for improvement and helps you understand what truly drives customer satisfaction and loyalty, This translate to actionable insights to boost your bottom line. 


Our mystery dining program goes beyond basic surveys. We provide an objective and data-driven way to measure customer experience across all touch-points.  This empowers you to:

  • Increase customer base: Attract more customers with a welcoming and positive experience. 
  • Boost customer loyalty:  Empower your staff to deliver consistent and exceptional service that keeps customers coming back for more.
  • Increase average spend: Understand customer needs and preferences to create targeted upselling and cross-selling opportunities.
  • Identify strengths and weaknesses: Gain actionable insights into what's working well and where improvements can be made.
  • Drive overall profit growth:  The combined benefits of increased customer satisfaction, loyalty, and spending lead to a measurable improvement in your bottom line.
  • Targeted Insights: Our diverse team enables us to match ideal demographic of customers, specific to your venue, ensuring insights are reflective of your target marketing.

The Challenge

In today's competitive market, customer experience is everything.


"Did you know over 70% of buying decisions are based on how customers feel?" - Source: McKinsey.


Australian hospitality businesses are recognising the importance of understanding customer perception to improve service and ultimately, profits.

The Solution

Objective Perception's mystery dining program provides unbiased insights into your customer experience. We go beyond surface-level feedback to identify areas for improvement and help you:

  • Boost customer loyalty. 
  • Increase customer base. 
  • Growth in average spend per customer.
  • Measurable profit increase.


Our long-term clients consistently experience a high return on investment (ROI) from our programs. They see a direct correlation between their investment and increased profits.  A professionally executed customer perception program is an essential tool to achieve your financial goals.

Services we offer

  • Casual Venues: Casual eateries, bakeries, sports clubs and cafes. 
  • Restaurants: Fine dining, pubs, bars, up-market dining and experiences such as degustation menus. 
  • Event Venues: Function spaces, banquet halls, meeting rooms and event spaces. 
  • Accommodation: Hotels, motels and B&Bs. 

Enquire Today

Ready to take your customer experience to the next level? 


Contact Objective Perception below for a free consultation and discover how we can help your business thrive.

Proud to partner with

ACMI

Who are our Mystery Diners?


Our team of mystery diners come from a diverse range of backgrounds, ages, and experiences who undergo vigorous training before joining the team.


Recruitment: All mystery diners undergo a selection process to ensure they have the skills and experience our clients look for. We screen whether the individual has a key understanding to the nuances of the hospitality industry. 


In-depth training: Once selected the individual partakes in training to ensure they are across the key aspects of service, food, beverage, and all touch-points of the dining experience. In addition, mystery diners also train in a standardised method for reporting, to ensure the quality of reporting meets a high quality standard we strive to provide our clients.  


Contact Us

We look forward to discussing your needs with you shortly.